City Community Tennis Pty Limited (ACN 600 602 364) t/a City Community Tennis’s (CCT or our or we) collects some personal information in order to provide you with our products, services and memberships (Purpose).
City Community Tennis collects your personal information so you can identify yourself when making an online booking or registration, so we can contact you about a specific booking or registration, and to keep you informed (if you request it) of events that may be of interest to you. Your personal information is only used for the purpose of purchase of services from us and not used for other commercial purposes and is not distributed to any other organisation for any other purpose. It is our policy to only collect sensitive information where it is necessary for our functions or activities and either you have consented or we are required or authorised under law to do so. By providing us with information in respect of your existing medical and health conditions, you consent to us using that information for the purpose of providing suitable products and services to you, as well as for the purpose of remarketing our services to you.
We may disclose additional purposes for collection of your personal information in collection statements at the point of collection.
Sensitive information is information about you that reveals your racial or ethnic origin, political opinions, religious or philosophical beliefs or affiliations, membership of a professional or trade association, membership of a trade union, details of health, disability, sexual orientation or criminal record.
We may contact you with direct marketing communications and information about services offered by us or our partners via telephone, email, SMS, or regular mail.
If you have indicated a preference for a method of communication, we will endeavour to use that method wherever practical to do so.
You may opt out of receiving marketing communications at any time by responding via the channel in which you received the marketing communication, or by contacting us (see contact information below). You can unsubscribe from emails by clicking the unsubscribe link on the footer of any email communication you have received.
To update your personal information in your player account with us, Log into My Account at the bottom footer of our website and click on the Update Details link.
You may also delete or access any personal information held by CCT by making a request to us in writing. We may ask you to verify your identity to ensure that personal information we hold about you is not improperly accessed.
The City Community Tennis website is protected by SSL security and a CAPTCHA form to prevent unauthorised use of the website. The padlock symbol on your browser means that all data sent between your browser and the server is encrypted, including your log in, profile and credit card details. Credit card transactions are processed immediately using a secure payment gateway to the banking system. We do NOT store your credit card details and can provide you with feedback or information on the status of any financial transaction.
If you believe your privacy has been breached, please contact us. Details can be found on our customer contact page. will aim to respond to all feedback, requests or complaints in a timely manner