Terms of Service

City Community Tennis is committed to maintaining a premium, inclusive, and professional sporting environment for all community users and participants. Our focus is on fostering a community built on mutual respect, fair play, and the highest standards of conduct. We hold a zero-tolerance policy toward aggressive, abusive, or dishonest behaviour. Our staff and coaching team are dedicated to providing a world-class experience, and we expect everyone engaging with our facilities to treat them with the respect and professional courtesy they deserve.

All players, coaches, officials, parents, supporters, and staff are responsible for conducting themselves in a manner that preserves the image and integrity of tennis in Australia. Whether playing, coaching, or spectating, appropriate and professional conduct is mandatory at all times. Abusive language, aggressive behaviour, bullying, or any form of professional misconduct will not be tolerated.

Player and Member Responsibilities

City Community Tennis Members, Players, Parents, Supporters and Staff will:

• Respect the rights, dignity and worth of every player regardless of their gender, age, ability, cultural background or religion.
• Be fair, considerate and honest in all dealings. This includes providing truthful information for account creation, identity verification (MFA), and court bookings.
• Respect the distinction between social play and unauthorised activity. Using a Player Account for any unauthorised activity—including coaching, organised social play, or hitting sessions—is strictly prohibited. (Refer to Section 1.1 of our Unauthorised Activities Policy for definitions).
• Never condone rule violations, rough play or the use of prohibited substances.
• Display consistently high standards of positive behaviour and appearance and not use abusive language.
• Consider the safety and well-being of fellow players and staff at all times.
• Ensure activities are adapted to suit the age, ability and maturity of those taking part.
• Promote fair play and participation and not a ‘win at all costs’ approach.
• Hold the appropriate qualifications and authorisations for their position and provide quality supervision and instruction. There is no vehicle other than the EOI process to be considered for authorised coaching activities.
• Always respect the official’s decision and support them to carry out their role.
• Follow all guidelines of governing tennis bodies, Tennis NSW and Tennis Australia, of which we are an Affiliate.
• Respect the policies and practices of Tennis NSW and Tennis Australia.
• Demonstrate a high degree of individual responsibility and professionalism, especially when dealing with persons under 18 years of age.

Policy Purpose and Application

This policy aims to ensure our core values, good reputation and positive behaviours and attitudes are maintained. It assists us in ensuring that every person involved in our sport is treated with respect and dignity, and is safe and protected from abuse. This policy also reflects our support and implementation of the sport industry principles and values of fairness, respect, responsibility and safety as outlined in “The Essence of Australian Sport” as drafted by the Australian Sports Commission.

Disciplinary Action

City Community Tennis will take disciplinary action against any person or organisation bound by this policy if they breach it. Breaches include, but are not limited to:

• Abusive language, aggressive behaviour, or bullying of staff or players.
• Identity Fraud: Creating multiple or "bogus" profiles to bypass booking limits or identity verification.
• Unauthorised Activity: Engaging in any activity defined within the Unauthorised Activities Policy without express written authorisation through the EOI process.

Scope of Policy

This policy applies to anyone below, whether they are in a paid or unpaid/voluntary capacity:

• Employees and Volunteers.
• Authorised Coaches and Assistant Coaches.
• Referees, umpires and other officials.
• Players and Members, including life members.
• Parents, guardians, spectators and sponsors to the full extent that is possible.
• Affiliated clubs and associated organisations.

Organisational Commitment

City Community Tennis and affiliated organisations are bound by this policy and have a responsibility to:

• Adopt, implement and comply with this policy without fear or favour.
• Publish, distribute and otherwise promote this policy and the consequences for breaching it.
• Promptly deal with any breaches of or complaints made under this policy in an impartial, sensitive, fair, timely and confidential manner.
• Recognise and enforce any penalty imposed under this policy, including the suspension or termination of booking privileges.
• Monitor and review this policy at least annually.

Individuals bound by this policy are responsible for:

• Making themselves aware of the policy and complying with the standards of conduct outlined.
• Co-operating in providing a discrimination, child abuse and harassment free sporting environment.
• Understanding the possible consequences of breaching this policy.