Terms of Service

City Community Tennis is committed to providing a premium sporting environment where all participants are treated with dignity, safety, and respect.

1. Inclusion and Diversity

We believe tennis is for everyone. As a member affiliate of Tennis Australia and Tennis NSW, we support and implement national policies for Inclusion and Diversity.

• National Policy: We strictly adhere to the Tennis Australia Member Protection Policy, which outlines our shared commitment to Inclusion, Diversity, and Child Safety.
• Gender Diversity: We are proud to promote equitable opportunities for players who are Transgender, Gender Diverse, or Non-Binary. We facilitate participation in the gender category with which a person identifies.
• Pregnancy: We provide an inclusive environment for pregnant women. We encourage participants to seek medical advice regarding the risks associated with physical activity during pregnancy to make informed decisions about their participation.

2. Anti-Discrimination and Harassment

City Community Tennis maintains a zero-tolerance policy toward discrimination and harassment. No participant should be treated unfairly or made to feel uncomfortable based on:

• Age, race, religion, or social origin.
• Disability or medical record.
• Gender identity, sex, or sexual orientation.
• Pregnancy, breastfeeding, or family responsibilities.

Discrimination and harassment are often against the law. If you feel you have been subjected to such behaviour, please refer to our Dispute Resolution Policy for formal reporting procedures.

3. Professional Boundaries & Sexual Relationships

To protect the integrity of the sport and the welfare of all players, intimate relationships between coaches and the players they supervise are strongly discouraged.

• Power Dynamics: We recognise the inherent disparity in authority and status between coaches and players.
• Coach Responsibility: Coaches must take personal responsibility for maintaining ethical boundaries.
• Legal Standards: The law is our minimum standard; any sexual activity with a minor is a criminal offence and will be reported to the authorities immediately.

4. Complaints and Dispute Resolution

We value integrity in our community. All complaints are handled promptly, seriously, and with strict confidentiality.

Reporting a Concern

Complaints regarding a breach of policy should be reported to the Centre Manager and the Director of City Community Tennis. You may choose to handle a matter informally (mediation) or formally (investigation).

Mediation Process

In alignment with the Associations Incorporations Act, we encourage parties to meet and discuss disputes within 14 days of the incident. A CCT representative may act as a neutral mediator to help reach an objective resolution.

Vexatious Complaints

To protect the integrity of our staff and community, any complaint found to be knowingly untrue, malicious, or vexatious may result in disciplinary action against the complainant.

5. Breaches of Policy

It is a breach of City Community Tennis policy to:

• Act contrary to our Terms of Service or Code of Conduct.
• Engage in any form of discrimination, harassment, or victimisation.
• Engage in inappropriate relationships with a person under your supervision or authority.
• Disclose private or privileged CCT information to unauthorised parties.
• Fail to follow procedures regarding the protection and welfare of children.

6. Forms of Discipline

If an individual or organisation is found to be in breach of these policies, CCT may impose disciplinary measures including, but not limited to:

• A formal verbal or written apology.
• Financial penalties or fines.
• Suspension or de-registration of membership.
• Immediate termination of employment or authorised coaching status.