Legal

Customer Service Charter

Our Vision

Since the 1930’s Jensen’s Tennis has been an important part of the tennis community within the City of Sydney. As the managers of City Community Tennis, Jensen’s will continue to work to maintain affordable and accessible facilities for people of all ages, backgrounds and abilities and to give the people of Sydney the ability to enjoy and learn tennis both socially and competitively. Through our mutual love of both tennis and the people that make up Sydney we aim to deliver services that support the distinctive character that makes us proud to be a part of the City.

Our Commitment

• To ensure accessible, modern and well-serviced tennis centres for the people of Sydney by valuing each and every individual who comes to us wanting to play
• To reach out to the all levels of the community to encourage use of the tennis centres
• To provide affordable tennis, while maintaining the highest standards of coaching, products and service
• To continue to develop our services through innovative technologies while maintaining personal contact
• To grow the sport of tennis and maintain best practice in tennis centre management

Core Values

• Commitment to Service
• Commitment to Service
• Strive to Excel
• Inclusion and Accessibility
• Trust and Accountability
• Personal and Fun
• Innovation

The culture at City Community Tennis is personal, caring and professional. We are also committed to developing innovative technology which enhances the service for a better customer experience.

We Value Our Customers

Our customer base is as broad and inclusive as the City of Sydney itself. Our players include residents and nonresidents of all ages, office workers, retired members of the community, children, schools and tourists from all areas of this country and abroad. We are affiliated with the University of Technology Sydney (UTS), Tennis Australia (TA) and Tennis NSW (TNSW). We work hard to increase tennis opportunities for all sectors of the community especially children, youth, seniors, people living with a disability, those with culturally and linguistically diverse (CALD) backgrounds and many others through innovative and creative programming and pricing structures.

Our Service Commitment

• Treat all customers with courtesy, respect and understanding
• Deal with requests promptly
• Supply our customers with accurate and helpful informationto facilitate their playing experience
• Ensure our systems are easy to use and contain quality and easily accessible information
• Continue to be a proud participant of the City of Sydney

How to provide feedback

We aim to respond to feedback, requests and complaints no matter how small or how they are lodged via:

Website

www.citycommunitytennis.com.au/contact/

In person

Visit our head office at the Prince Alfred Park tennis courts, Surry Hills

By phone

02 9698 9451

By mail

City Community Tennis, PO Box 458, Strawberry Hills NSW 2012

We also adhere to the City of Sydney’s Policies and Guidelines for Customer Feedback and Complaints. For matters that may be beyond the service provision of our contract of management it may be necessary for us to refer your request to the City of Sydney or for you to contact the City directly at https://online.cityofsydney.nsw.gov.au/ContactUs