Terms of Service

Customer Service Charter

City Community Tennis is managed by Jensen’s Tennis, a cornerstone of the Sydney tennis community since the 1930s. We are committed to providing affordable, accessible, and inclusive tennis programs for people of all ages, backgrounds, and abilities.

Our Service Commitment

Our team of passionate tennis professionals aims to deliver services that support the distinctive character of the City of Sydney by:

• Valuing the Individual: Ensuring modern, well-serviced tennis centres for every person who wants to play.
• Affordability & Standards: Providing accessible tennis while maintaining the highest national standards of coaching, products, and facilities.
• Innovation: Developing and using modern technologies (such as our secure booking and 2FA systems) while maintaining a personal, human connection.
• Best Practice: Maintaining the highest standards in tennis centre management as a proud member affiliate of Tennis Australia and Tennis NSW.
• Integrity: Treating all customers with courtesy, respect, and professional understanding.

Our Core Values

The culture at City Community Tennis is informed by a commitment to being:Accessible | Inclusive | Accountable | Professional | Innovative | Client-Focused

A Community-First Approach

Our customer base is as broad as the City of Sydney itself. We work tirelessly to increase tennis opportunities for residents, workers, students, and visitors.

• Strategic Partnerships: We are affiliated with the University of Technology Sydney (UTS), Tennis Australia, and Tennis NSW.
• Inclusion: We create targeted programming for youth, seniors, people living with a disability, and culturally and linguistically diverse (CALD) communities.
• Collaboration: We partner with local schools and community organisations to ensure tennis remains the "sport for a lifetime" for all Sydneysiders.

Feedback & Continuous Improvement

We value your voice. Your feedback helps us maintain our high standards and evolve our services.

• Digital Feedback (Preferred): Please use our Secure Contact Form. This is the fastest way to ensure your feedback is routed to the correct department.
• City of Sydney Alignment: We adhere to the City of Sydney’s Policies and Guidelines for Customer Feedback and Complaints. For matters beyond our management contract, we may refer your request to the City of Sydney or provide you with the relevant contact details to reach them directly.