Terms of Service

Updated COVID Safety Rules as of 23 August

There are updated NSW Government Health Order restrictions and rules in effect:

"In Greater Sydney and other lockdown areas, exercise can only be done in a person’s local government area (LGA) or, if outside their LGA, within 5 kilometres of their home. People living in LGAs of concern can only exercise for 1 hour and MUST stay within 5 kilometres of their home. There is a curfew for people living in LGA’s of concern between 9pm and 5am. You must carry and wear a face mask at all times in all indoor and outdoor areas of non-residential premises (except doing strenuous exercise)." 

Player Rules:

• You can only book a City Community Tennis court if it’s within 5 km of your home or if you live within the City of Sydney local government area.
• Singles play or Private lessons Only (1 player/1 coach) for the same 2 players during the booking time. There are no exceptions and no swapping on and off of different players during your booking. Note: there is a $3,000 on the spot fine for breaching the two person outdoor exercise/recreation rule.
• You must register your playing partner online when booking and ensure you both reside within the City of Sydney Local Government Area or no more than 5kms from the tennis court. Bookings with incomplete information will be deleted.
• You must carry I.D. / proof of residence when playing at the courts 
• You must wear a face mask travelling to and from the tennis courts
• You must check in on arrival by scanning the QR code at the tennis court gate
• You must follow strict hygiene procedures which includes use of hand sanitiser
• Please arrive dressed, ready to play and follow the 'Play & Go Rule' 
• Please finish your booking on-time 

If you have any queries or need to cancel a booking and are having trouble doing this online please email us with your full name, date, time & location of your booking. 

These programs are suspended until further notice:

• Shared Private Lessons 
• Hot Shots Children’s Classes 
• Adult Group Classes, Match Play, Doubles Play
• HP Social Tennis
• Adaptive Tennis Programs
• Club Ladder, UTR, ESTC, Weeknight and other Competitions
• Yoga, meditation, table tennis and party bookings in the Coronation Hall

Other Changes

• Office & pro-shop at Surry Hills currently closed (no racquet hire or restrings)
• Toilets and changing rooms closed at Surry Hills

Zero Tolerance Policy

• Aggressive and abusive behaviour will not be tolerated 
• Our coaching team and office staff are here to help not to be hurt

The health and safety of the community visiting the tennis facilities we manage and our staff are our number one concern and priority. We are a registered COVID safe business and have an approved COVID Safety Plan. Staff are advised not to come to work if they have any symptoms of a respiratory illness. We implemented many additional cleaning practises and procedures and are following them diligently.

Please have a COVID test if you have any cold symptoms or if you have visited any COVID case locations and stay home until you receive a negative result. You can click here for information on booking a COVID-19 Vaccine. Players are excluded from City Community Tennis facilities, must self-isolate and get tested for COVID if they have:

• returned from overseas in the last 14 days
• attended any reported case locations listed on the NSW Health website
• live in a Local Government Area of concern 
• have symptoms of a flu, cold or any respiratory symptoms anytime up to 2 weeks before visiting any of the tennis facilities

Additional Safety Guidelines 

• If you have questions about COVID please call the National Coronavirus Health Information Line on 1800 020 080
• Please stay informed of the latest NSW Health COVID updates and areas of concern
• Click here for information on how to book a COVID-19 Vaccine 
• Ensure physical distancing of at least 1.5 metres between people that do not come from the same household
• No spectators or socialising around the courts
• All transactions to be paid by Credit Card online
• Maximum 2 hour court booking per player allowed per day
• Hand sanitise before entering the court
• If a player has a flu, cold or any respiratory symptom on the date of their booking or up to 2 weeks before their booking date they are responsible for letting us know and cancelling the booking (we can issue you with a credit)
• If any player in the booking party shows up with a flu, cold or any respiratory symptom on the date of the booking they are not permitted to play and must be sent home
• Players can only enter the court when their booking commences using PIN code
• Use a tissue or glove to enter PIN codes on the security gate
• Enter and leave courts on time and wait for previous players to exit before entering
• No hand shaking, high fives or physical contact (touch racquets allowed)
• Players to also bring their own hand sanitiser, water and equipment
• Non authorised tennis coaches are NOT permitted to teach on or book our tennis courts without written consent (coaches without authorisation are trespassing and relevant authorities will be notified)

Additional Rules for Children and Parents

If a child has cold or flu-like symptoms, they are not permitted to attend classes or private lessons. They must stay home and follow the steps from a doctor and if need be, get tested for COVID 19. If your child becomes unwell please call or email the office to cancel their lesson. Children will need a medical clearance to return to tennis.

• Children must arrive dressed to train and then head home after the lesson
• Parents are permitted to stay but are not permitted on the tennis court
• Parents and children must stay maintain 1.5 metres between other parents & children
• All children need to bring their own racquet each week
• If a child doesn’t have a racquet, they can purchase one from our pro shop
• Please email our team to organise a suitable racquet
• Any equipment used by coaches will be disinfected before and after lessons
• Children are required to hand sanitise before going on court. 
• Coaches will have hand sanitiser outside the court for the children and parents to use
• Children are able to use the toilets but will need to be escorted by their parents
• Children are to wait outside the courts and wait for the coach to invite them inside
• Coaches will finish the class a few minutes before the lesson to allow for picking up balls and to allow for children to exit before the other children enter
• Children must not shake hands or high five at the end of the lesson instead they will be able to wave their hands in the air or do a racquet high five