Terms of Service

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Updated COVID Safety Plan as of 15 December 2021

These are unprecedented times so we do thank you for your understanding and appreciate your support as the Management team of City Community Tennis have made the decision to ask players, staff and contractors over the age of 16 to continue to check in using the QR code and to show vaccination status when entering our indoor facilities and/or attending our group classes unless they have an approved medical exemption for the following reasons:

• We have made the ongoing health and safety of our staff and the wider community our highest priority
• City Community Tennis has a duty of care to ensure the health and safety of our staff and customers under the Work Health and Safety Act 2011 (NSW) and general law
• The NSW Government has left the decision regarding vaccination status and mask wearing up to individual businesses
• Those who are not fully vaccinated have a higher risk of transmitting COVID to our staff and other players per subclause 1.3(f) of the Public Health (COVID-19 General) Order 2021 which states “the risk [to public health in NSW] is from and among people who remain unvaccinated because these people are more likely to be infected, more at risk of severe illness and death resulting from infection with SARS-CoV-2, and more likely to transmit the infection to others, than fully vaccinated people”
• Given the overwhelming research on COVID and the latest advice from the NSW Government's Chief Health Officer, Dr Kerry Chant, wearing masks indoors will reduce the likelihood that staff and patrons will be exposed to or will contract COVID
• The COVID safety controls to mitigate the risk of COVID-19 transmission, as outlined in our COVID-19 safety plan are the best way we can protect our staff and the greater community until the rates of COVID diminish

Current Programs and COVID Safety Rules

• If you are a close contact you can not play at facilities for 7 days and must self isolate per NSW Government Health Order  we will credit all your bookings during this time
• If you have hay fever symptoms please monitor and do not play in organised events (social tennis, group classes etc)
• Singles Play (2 players per court - not required to be fully vaccinated)
• Doubles Play (up to 4 players per court  - all must be fully vaccinated and carry proof of vaccination to show staff or NSW police)
• Private Lessons (1 coach, 1 player - not required to be fully vaccinated)
• Shared Lessons (1 coach, up to 4 players - all must be fully vaccinated, carry proof of vaccination status)
• Group lessons  you must be fully vaccinated to attend and must show your vaccination certificate to the coach on arrival
• Doubles Play ( social tennis) you must be fully vaccinated to attend and must show your vaccination certificate to the coach on arrival
• Under 16 years excluded from vaccination requirement but must be accompanied by a fully vaccinated adult
• You must register all playing partners online when booking
• Players booking a court for up to four players are responsible for ensuring all their playing partners are fully vaccinated and will be carrying proof of vaccination
• You must check in on arrival by scanning the QR code at the tennis court gate
• You must follow strict hygiene procedures which includes use of hand sanitiser
• Please arrive dressed, ready to play and follow the 'Play & Go Rule'
• Please finish your booking on time, no social gatherings permitted on or around the tennis courts
• If you have any queries or need to cancel a booking and are having trouble doing this online please email us with your full name, date, time & location of your booking
• Ensure physical distancing of at least 1.5 metres between people that do not come from the same household
• Capacity limit for indoors and outdoors is 1 person per 2 square metres
  

Head Office Surry Hills

• Monday - Friday 12-7pm
  Saturday and Sunday 7:30am-7pm
• You must check in using the QR Code and show proof of vaccination to staff
• You must wear a mask inside the pro shop at all times
• Toilets and changing rooms closed, please arrive dressed and ready to play, continue to follow the play and leave policy

Suspended until further notice

• Club Ladder and Weeknight Competition
• Yoga, meditation, table tennis and party bookings in the Coronation Hall

Zero Tolerance Policy

• Aggressive and abusive behaviour will not be tolerated
• Our coaching team and office staff are here to help not to be hurt

Safety Rules for Children

Children under 16 years of age must be accompanied by a fully vaccinated member of their household. If a child has cold or flu-like symptoms, they are not permitted to visit the facilities.They must stay home and follow the steps from a doctor and if need be, get tested for COVID 19. If your child becomes unwell please call or email the office to cancel their lesson. Children will need a medical clearance to return to tennis.  

• Children must arrive dressed to train and then head home after the lesson
• Parents are permitted to stay but are not permitted on the tennis court
• Parents and children must stay maintain 1.5 metres between other parents & children
• All children need to bring their own racquet each week
• If a child doesn’t have a racquet, they can purchase one from us, please email jom@citycommunitytennis.com.au to organise a suitable racquet
• Any equipment used by coaches will be disinfected before and after lessons
• Children are required to hand sanitise before going to court.
• Coaches will have hand sanitiser outside the court for the children and parents to use
• Children are able to use the toilets, but will need to be escorted by their parents
• Children are to wait outside the courts and wait for the coach to invite them inside
• Coaches will finish the class a few minutes before the lesson to allow for picking up balls and to allow for children to exit before the other children enter
• Children must not shake hands or high five at the end of the lesson instead they will be able to wave their hands in the air or do a racquet high five

Additional Information

• Players and staff are excluded from City Community Tennis facilities if they are in home quarantine, self-isolation and waiting for a COVID test result, have symptoms of a flu, cold or any respiratory symptoms any time up to 2 weeks before a booking.
• The health and safety of the community visiting the tennis facilities we manage and our staff are our number one concern and priority. We are a registered COVID safe business and have an approved COVID Safety Plan. Staff are advised not to come to work if they have any symptoms of a respiratory illness. We implemented many additional cleaning practises and procedures and are following them diligently.
• Please have a COVID test if you have any cold symptoms or if you have visited any COVID case locations. You are excluded from visiting our facilities and must stay home until you receive a negative result.
• If you have questions about COVID please call the National Coronavirus Health Information Line on 1800 020 080
• Please stay informed of the latest NSW Health COVID updates
• Click here for information on how to book a COVID-19 Vaccine
• No spectators or socialising around the courts
• All transactions to be paid by Credit Card online
• Maximum 2 hour court booking per player allowed per day
• Hand sanitise before entering the court
• If a player has a flu, cold or any respiratory symptom on the date of their booking or up to 2 weeks before their booking date they are responsible for letting us know and cancelling the booking (we can issue you with a credit)
• If any player in the booking party shows up with a flu, cold or any respiratory symptom on the date of the booking they are not permitted to play and must be sent home
• Players can only enter the court when their booking commences using PIN code
• Use a tissue or glove to enter PIN codes on the security gate
• Enter and leave courts on time and wait for previous players to exit before entering
• No hand shaking, high fives or physical contact (touch racquets allowed)
• Players to also bring their own hand sanitiser, water and equipment
• Non authorised tennis coaches are NOT permitted to teach on or book our tennis courts without written consent (coaches without authorisation are trespassing and relevant authorities will be notified)