Player Policy

Jensen’s Tennis Core Values

Mission Statement

  • Serving the community of Sydney by providing a friendly, fun and inclusive environment to learn and play tennis whether you are a seasoned professional or an absolute beginner.

Vision Statement

  • Jensen’s Tennis is committed to maintaining a vibrant and accessible tennis centre that expresses the cosmopolitan and diverse populations that make up the community of Sydney. We are committed to providing affordable tennis whilst maintaining the highest standards of coaching, products and service. Jensen’s aims to become a world-class tennis centre providing players of all ages and ability with a range of opportunities to learn and play tennis both competitive and social.

Purpose of this policy

  • This policy aims to ensure our core values, good reputation and positive behaviours and attitudes are maintained. It assists us in ensuring that every person involved in our sport is treated with respect and dignity, and is safe and protected from abuse. This policy also ensures that everyone involved in our sport is aware of his or her legal and ethical rights and responsibilities. This policy also reflects our support and implementation of the sport industry principles and values of fairness, respect, responsibility and safety as outlined in “The Essence of Australian Sport” as drafted by the Australian Sports Commission. 
  • Attachments to this policy provide additional procedures that support our commitment to eliminating discrimination, harassment, child abuse and other forms of inappropriate behaviour from our sport. As part of this commitment, Jensen’s Tennis will take disciplinary action against any person or organisation bound by this policy if they breach it.

Who this Policy Applies To

This policy applies to the following, whether they are in a paid or unpaid/voluntary capacity:

  • Employees and Volunteers.
  • Coaches and Assistant Coaches.
  • Referees, umpires and other officials.
  • Players and Members, including life members.
  • Member associations.
  • Parents, guardians, spectators and sponsors to the full extent that is possible.
  • Affiliated clubs and associated organisations.
  • Peak associations and the national body.
  • Any other person or organisation that is a member of or affiliated to Jensen’s Tennis.
  • NB: This policy will continue to apply to a person even after they have stopped their association or employment with Jensen’s Tennis if disciplinary action, relating to an allegation of child abuse against that person, has commenced.

Code Of Conduct

  • Jensen’s Tennis aims to provide a positive sporting environment for the benefit of players and staff. The Centre will aim to provide for the health, welfare and well-being of its players and supporters at all times.
  • All players, coaches, officials, parents, supporters and staff have a responsibility at all times when playing at or representing Jensen’s Tennis to conduct themselves in an appropriate manner, consistent with the code of conduct below. Abusive language or aggressive behaviour will not be tolerated.
  • Jensen’s Tennis / City Community Tennis Members, Players and Staff must; Respect the rights, dignity and worth of every player regardless of their gender, age, ability, cultural background or religion. Be fair, considerate and honest in all dealings with players. Never condone rule violations, rough play or the use of prohibitive substances. Display consistently high standards of positive behaviour and appearance and not use abusive language. Consider the safety and well-being of players at all times. Make sure all activities are modified to suit the age, ability and maturity of those taking part. Promote fair play and participation and not a ‘win at all costs’ approach. Hold the appropriate qualifications for your position and provide quality supervision and instruction. Always respect the official’s decision and support them to carry out their role. Follow all guidelines of the State body, Tennis NSW, of which we are an Affiliate. Respect the policies and practices of Tennis NSW. Demonstrate a high degree of individual responsibility, especially when dealing with persons under 18 years of age.

Organisational Responsibilities

Jensen’s Tennis and affiliated organisations bound by this policy have a responsibility to:

  • Adopt, implement and comply with this policy.
  • Publish, distribute and otherwise promote this policy and the consequences for breaching it.
  • Promote appropriate standards of conduct at all times.
  • Promptly deal with any breaches of or complaints made under this policy in an impartial, sensitive, fair, timely and confidential manner.
  • Apply this policy consistently without fear or favour.
  • Recognise and enforce any penalty imposed under this policy.
  • Ensure that a copy of this policy is available or accessible to the persons to whom this policy applies.
  • Appoint or have access to appropriately trained people to receive and handle complaints and allegations and display the names and contact details in a way that is readily accessible.
  • Monitor and review this policy at least annually.

Individual Responsibilities

Individuals bound by this policy are responsible for:

  • Making themselves aware of the policy and complying with the standards of conduct outlined in this policy
  • Complying with all other requirements of this policy
  • Co-operating in providing a discrimination, child abuse and harassment free sporting environment
  • Understanding the possible consequences of breaching this policy.

Policy Statements

Child Protection Policy

  • Every person and organisation bound by this policy must always place the safety and welfare of children above all other considerations.
  • Jensen’s Tennis acknowledges that our staff, members, players and volunteers provide a valuable contribution to the positive experiences of our juniors. Jensen’s Tennis aims to ensure this continues and to protect the safety and welfare of its junior participants. Several measures will be used to achieve this such as; Prohibiting any form of abuse against children. Providing opportunities for our juniors to contribute to and provide feedback on our program development. Carefully selecting and screening people whose role requires them to work with children. Ensuring our codes of conduct, particularly for roles associated with junior sport, are promoted, enforced and reviewed. Providing procedures for raising concerns or complaints and providing education and/or information to those involved in our sport on child abuse and child protection.
  • Jensen’s Tennis requires that any child who is abused or anyone who reasonably suspects that a child has been or is being abused by someone within our sport, to report it immediately to the police or relevant government agency and the Director of Jensen’s Tennis . All allegations of child abuse will be dealt with promptly, seriously, sensitively and confidentially. A person will not be victimised for reporting an allegation of child abuse and the privacy of all persons concerned will be respected.

Anti-Discrimination and Harassment Policy

  • Jensen’s Tennis aims to provide a sport environment where all those involved in its activities are treated with dignity and respect, and without harassment or discrimination.
  • Jensen’s Tennis recognises that all those involved in its activities cannot enjoy themselves, perform to their best, or be effective or fully productive if they are being treated unfairly, discriminated against or harassed because of their age, disability, family responsibilities, gender identity, homosexuality or sexual orientation, irrelevant medical or criminal record, marital status, political belief, pregnancy or breastfeeding, race, religion, sex, social origin and/or trade union membership/activity.
  • Jensen’s Tennis prohibits all forms of harassment and discrimination based on personal characteristics.
  • Discrimination and harassment are extremely distressing, offensive, humiliating and/or threatening and create an uncomfortable and unpleasant environment.
  • In most circumstances discrimination and harassment are against the law. If any person feels they are being harassed or discriminated against by another person or organisation bound by this policy, please refer to our Dispute Policy. This will explain what to do about the behaviour and how Jensen’s Tennis will deal with the problem.

Sexual Relationships Policy

  • Jensen’s Tennis takes the view that intimate relationships (whether or not of a sexual nature) between coaches and players, while not necessarily of constituting harassment, can have harmful effects on the individual player involved, on other players and on the sport’s public image. Such relationships may be perceived to be exploitative because there is usually a disparity between coaches and players in terms of authority, maturity, status and dependence. Given there is always a risk that the relative power of the coach has been a factor in the development of such relationships, they should be avoided by coaches at all levels. In the event that a player attempts to initiate an intimate relationship, the coach must take personal responsibility for discouraging such approaches, explaining the ethical basis for such actions. The law is always the minimum standard for behaviour within Jensen’s Tennis and therefore sex with a child is a criminal offence.

Pregnancy Policy

  • Jensen’s Tennis is committed to providing an inclusive sporting environment for pregnant women involved in its activities. Jensen’s Tennis expects everyone bound by this policy to treat pregnant women with dignity and respect and to remove any unreasonable barriers to participation in our sport that disadvantage them.
  • We will not tolerate any unlawful discrimination or harassment against pregnant women or women who may become pregnant. If any person feels they are being harassed or discriminated against by another person or organisation bound by this policy, please refer to our Dispute Policy. This will explain what to do about the behaviour and how Jensen’s Tennis will deal with the problem.
  • While many sporting activities are safe for pregnant women to participate in, there may be particular risks that apply to some women during pregnancy. Those risks will depend on the nature of the particular sporting activity and the particular pregnant woman’s circumstances.
  • Jensen’s Tennis will take reasonable care to ensure the safety, health and well being of pregnant women and their unborn children. We will advise pregnant women that there may be risks involved, and encourage them to obtain medical advice about those risks. Pregnant women should be aware that their own health and wellbeing, and that of their unborn children, are of utmost importance in their decision making about the extent and manner in which they participate in our sport.
  • We encourage all pregnant women to consult with their medical advisers, make themselves aware of the facts about pregnancy in sport, and ensure that they make informed decisions about participation in particular sporting activities.

Gender Identity Policy

  • Jensen’s Tennis is committed to providing an inclusive sporting environment where transgender or transsexual people involved in its activities are able to contribute and participate. Jensen’s Tennis expects everyone who is bound by this policy to treat people who identify as transgender or transsexual fairly and with dignity and respect. This includes acting with sensitivity and respect where a person is undergoing gender transition. We will not tolerate any unlawful discrimination or harassment against a person who identifies as transgender or transsexual or who is thought to be transgender or transsexual.
  • If any person feels they are being harassed or discriminated against by another person or organisation bound by this policy, please refer to our Dispute. This will explain what to do about the behaviour and how Jensen’s Tennis will deal with the problem.
  • Jensen’s Tennis recognises that the exclusion of transgender or transsexual people from participation in sporting events has significant implications for their health, well-being and involvement in community life. In general Jensen’s Tennis will facilitate transgender or transsexual persons participating in our sport of the sex with which they identify. Jensen’s Tennis also recognises there is debate over whether a male to female transgender person obtains any physical advantage over other female participants. This debate is reflected in the divergent discrimination laws across the country. If issues of performance advantage arise, Jensen’s Tennis will seek advice on the application of those laws in the particular circumstances.

Complaints Procedures

  • All complaints will be dealt with promptly, seriously, sensitively and confidentially. Any person may report a complaint about a person/s or organisation bound by this policy if they reasonably believe that a person/s or a sporting organisation has breached this policy. A complaint should be reported to the Centre Manager and the Director of Jensen’s Tennis. A complaint may be reported as an informal or formal complaint. The complainant decides whether the complaint will be dealt with informally or formally unless the Director considers that the complaint falls outside the parameters of this policy and would be better dealt with another way.

Vexatious Complaints and Victimisation

  • Jensen’s Tennis aims to ensure our complaints procedure has integrity and is free of unfair repercussions or victimisation. If at any point in the complaint process the Director considers that a complainant has knowingly made an untrue complaint or the complaint is vexatious or malicious, the matter may be referred to the relevant authority for appropriate action which may include disciplinary action against the complainant. Jensen’s Tennis will also take all necessary steps to make sure that people involved in a complaint are not victimised by anyone for coming forward with a complaint or for helping to sort it out. Disciplinary measures will be imposed on anyone who victimises another person for making a complaint.


  • Jensen’s Tennis aims to sort out complaints with the minimum of fuss wherever possible. In many cases, complaints can be sorted out by agreement between the people involved with no need for disciplinary action. The people involved in a formal complaint – the complainant and the person complained about (respondent) – may also seek the assistance of a neutral third person or a mediator. Mediation may occur either before or after an investigation of a complaint. If a complainant wishes to try and resolve the complaint with the assistance of a mediator, the Director will, in consultation with the complainant, arrange for a mediator to mediate the complaint.

What is a Breach of this policy

It is a breach of this policy for any person or organisation to which this policy applies, to have been found to have:

  • Done anything contrary to this policy.
  • Breached the Code of Conduct.
  • Brought the sport and Jensen’s Tennis into disrepute.
  • Failed to follow Jensen’s Tennis policies and procedures for the protection, safety and welfare of children.
  • Appointed or continued to appoint a person to a role that involves working with children and young people contrary to this policy.
  • Discriminated against or harassed any person.
  • Victimised another person for reporting a complaint.
  • Engaged in a sexually inappropriate relationship with a person that the person supervises, or has influence, authority or power over.
  • Disclosed to any unauthorised person or organisation any Jensen’s Tennis information that is of a private, confidential or privileged nature.
  • Made a complaint they knew to be untrue, vexatious, malicious or improper.
  • Failed to comply with a penalty imposed after a finding that the individual or organisation has breached this policy.
  • Failed to comply with a direction given to the individual or organisation during the discipline process.

Forms of Discipline

  • If an individual or organisation to which this policy applies breaches this policy, one or more forms of discipline may be imposed. These may include making a verbal or written apology, paying a fine, being suspended or de-registered or having a person’s appointment or employment terminated.

Dispute Resolution and Discipline Policy

Jensen’s Tennis is committed to developing and maintaining an effective dispute resolution and discipline policy. The Centre will aim to;

  • Ensure that any disputes are resolved promptly, objectively and with sensitivity.
  • Set up a dispute resolution process that is member focused and helps to address their concerns.
  • Ensure consistency in response to any disputes or complaints.
  • The Centre will follow the dispute and mediation procedures as set out in the Associations Incorporations Act (1981). This Act states the following; 1. The grievance procedure set out in this rule applies to disputes under these Rules between: a. a member/player and another member/player; or b. a member/player and the Association. 2. The parties to the dispute must meet and discuss the matter in dispute, and, if possible, resolve the dispute within 14 days after the dispute comes to the attention of all of the parties.
  • A Jensen’s representative will assist with the organisation of the initial meeting between the two parties and shall act as mediator for both parties, should the member(s) agree.