Terms & Conditions

The Terms & Conditions set out below is a guide for all players who wish to use the tennis facilities at Alexandria Park, Beaconsfield Park, St James Park, Turruwul Park and Prince Alfred Park Tennis Courts and Facilities managed on behalf of the City of Sydney by Jensen’s Tennis Centre Pty Ltd

We like to keep a players bookings and tennis experience as easy and straight forward as possible, so it’s important that you take a little time to read the following Terms & Conditions to understand how Jensen’s Tennis manages tennis bookings and events at the 5 locations across the City of Sydney. The facilities are only to be used for recreational tennis and *netball (Alexandria Park, Tennis Courts only).

For all non recreational activities required by outside companies for Filming and Special Events etc, permission from Jensen’s and in some cases the City of Sydney is required – please contact the office by email stating in detail your request.

Tennis Coaches wishing to hire the courts for commercial use require permission from Jensen’s. please contact the office before making a booking. Conditions Apply.

OFFICE HOURS – Prince Alfred Park, Surry Hills

• Monday to Thursday: 08:00 to 21:00
• Friday: 08:00 to 19:00
• Saturday & Sunday: 08:00 to 19:00
• Public Holidays: 10:00 to 19:00
• Closed: Easter Friday & Christmas day
• Contact: Tel 9698-9451 | Fax 8003 9695 | email info@citycommunitytennis.com.au
• Inclement Weather: Office Hours can change without notice due to adverse weather conditions. If the weather looks uncertain you must call the Player before making your booking or to check your existing booking on wet days. If courts are unplayable the Player will do its best to contact players using contact details provided.

TENNIS COURT OPERATING HOURS

• Courts are available for play 365 days per year
• ALEXANDRIA Times: 07:00 to 22:00
• BEACONSFIELD Times: 07:00 to 22:00
• GLEBE Times: 07:00 to 22:00
• ROSEBERY Times: 07:00 to 22:00
• SURRY HILLS Times: 06:00 to 23:30
• Courts are accessed by entering a players unique PIN | The same PIN is then used for all subsequent bookings

MEMBERSHIP

• Membership is valid until the end of each financial year i.e. 30th June.
• Membership Includes Tennis NSW Registration & all discounts associated with Tennis NSW Membership.
• Membership Includes discounted court hire, social tennis, group & private tuition, weeknight competitions & pro-shop items.
• Membership is non refundable.
• Membership cannot be cancelled and carried over to the next financial year.

UTS ADVANTAGE TENNIS CLUB MEMBERS

• The UTS Advantage Sports Union discounts on Lessons, Competitions, Social Tennis and other UTS Tennis Player events is available to all UTS Advantage Program Members who are UTS Tennis Club Members.

CoS RESIDENT TENNIS ACCESS CARD

• To obtain Tennis Access Card discounts on court hire a valid Access Card must be presented in person at the office in Prince Alfred Park. A player profile will then be created containing Access Card details.
• Access Card Holders are not permitted to make bookings for non Access Card Holders.
• Access Card holders who wish to become Club Members can enjoy further discounts on Coaching and Social Tennis events and Pro Shop Items.
• CLICK HERE to find out whether you are eligible for an Tennis Access Card

SHOE POLICY

• The new court surface at Prince Alfred Park, Surry Hills is the surface of the Australian Open, ‘PlexiCushion’. This is a cushioned acrylic surface and is one of the 4 official ‘Grand Slam’ surfaces. (Australian Open – PlexiCushion, Cushioned Acrylic Surface), (French Open – Crushed Terracotta), (Wimbledon – Grass), (US Open, DecoTurf, Cushioned Acrylic Surface).
• To keep the courts looking and playing great for years to come only non-marking tennis shoes are to be worn – ‘This is a Condition of Use’.
• Staff Members can request players at anytime to change shoes if incorrect footwear is being worn – This is again is a Condition of Use’.
• We offer an inexpensive shoe hire service (during office hours) for those who don’t have the right footwear.
• You may also purchase top quality shoes at a much discounted price from the Pro-Shop – Babolat or Lotto Shoes.
• Runners & Cross Trainers with black soles are not permitted to be worn on the courts due to the carbon composition of the sole (you basically don’t want to be responsible for leaving black scuff marks all over the court).
• If in doubt please don’t wear those runners check with a staff member.

PLAYER CONDUCT

• Players must follow staff directions at all times. Aggressive behaviour towards staff or other players will not be tolerated.
• CLICK HERE to view Code of Conduct.
• CLICK HERE to view Player Policy

NO SMOKING POLICY

• In the interests of Public Health and comfort, smoking is not permitted on the courts, in the changing rooms or within the administrative areas of any of the 5 facilities.

NO PARKING

• Patrons are not permitted to park their vehicles within Prince Alfred Park – hefty fines apply.

USING THE FACILITIES

• We ask all players to keep the Tennis Courts and Amenities Blocks tidy for the next player to use and enjoy.
• Early morning and late evening players please be mindful of the local residents who live near by. Try to keep loud conversation and outbursts on court to a minimum.
• Players to help with the environment please take your old ball cans and empty drink bottles home where you can for re-cycling – thanks.

CANCELLATION POLICY – Please contact the office during office hours

• Minimum 6 hours cancellation notice for all Court Hire, Social Tennis and Special event bookings. (Please try to give as much notice as possible.)
• Minimum of 48 hours cancellation notice for Group Classes & 24 hours for Private Lessons. (Please try to give as much notice as possible.)
• No shows & last minute cancellations will not be credited unless of course a staff member can re-let a booking – we do try our best!
• For all pre-paid bookings that are affected by unplayable weather or have been cancelled in the required space of time a Player Credit is granted.
• Player Credits have a 6 month expiry date from the date the credit is created.
• Credits are non refundable.
• Players may transfer credits for other players to use if they so wish.
• Jensen’s Tennis does not give cash or credit card refunds for court hire, event cancellations and Pro-Shop purchases in the event a player cancels or changes their mind.
• Players returning Overseas or moving Interstate please contact the office if you have a Credit.
• In the event Jensen’s Tennis Centre Pty Ltd ceases operation at its present location in Prince Alfred Park, Surry Hills, credits will expire immediately. However sufficient notice would be given to all players with credits via email if the unforeseeable should occur.

CHANGES TO PLAYERS COURT BOOKINGS
Jensen’s Tennis reserves the right to:

• Make price changes without notice.
• Cancel any booking at short notice. (A staff member will contact you and re-assign a different time or give a refund if deemed appropriate).
• Re-assign a court other than the court which has been booked specifically online or otherwise.

DOUBLE BOOKINGS

• Jensen’s Tennis does not take responsibility for any booking conflicts.
• Pre-paid confirmed bookings take precedence over any booking claim that is not in our Tennis Management System.
• It is the client’s responsibility to provide evidence of any booking claim.
• Where Jensen’s Tennis is found to be in error, it will do its utmost to rectify the situation within reason.

COMMERCIAL BOOKINGS

• Use of the bookings system is for Individual Use Only & is not re-saleable.
• Tennis Coaches are not permitted to book courts without prior permission from Jensen’s Tennis Management.
• Commercial Rates Apply for Tennis Coaches Hiring the courts.
• Event Management Companies must apply in writing to Jensen’s Tennis Centre outlining the exact details of the event that is to be held, before any booking considerations can be made.

TIME EXTENSIONS

• Extending your booking is not free of charge. Please check with the office first – if you have booked a court for an hour and play an extra 20 minutes additional court hire fees apply.

USING ADDITIONAL COURTS

• Using additional courts that are not booked and paid for is not free of charge. Please check with the office first – If a group of 4 players decide to play singles because the court adjacent is vacant, additional court hire fees will apply.

MEMBER BOOKINGS

• Members are not permitted to book courts/events for non-members to obtain the members discount rate.
• Members are not permitted to obtain for a non-member the use of a Player ‘Hire Racquet’ for free.

CLASSES, COURSES & SOCIAL TENNIS

• Pre-payment is required for all Group Classes, Courses, Cardio Tennis and Social Tennis Events
• A minimum 48 hours cancellation notice is required for Group Classes and Cardio Tennis.
• Children’s Classes & Adult Courses are payable by the term in advance – usually 10 weeks
• Credits are not granted If a child or adult cannot attend a class/course, however if we do have a vacancy in another class/course we may be able to arrange a catch up lesson(s).
• Player credits are given when classes are cancelled due to inclement weather or if the class is cancelled for other reasons.

ITN NUMBERS (International Tennis Number)

• For Group Classes & Social Tennis an ITN Number is used to assist players in identifying their standard.
• Group Classes, Cardio Tennis, Social Tennis and Competitions are categorised into 6 ITN levels at the Centre
• Players are requested to follow these guides at all times when booking into classes and social tennis. i.e. if a player is an obvious ITN 8 please do not book into events with lower ratings. Ask the coach first.
• If you are unsure of your level you may contact the Centre for a grading –  a small fee applies.

USING ITN NUMBERS to self assess

• Beginner ITN 10.3 to 10
• Low Intermediate ITN 9 to 8
• Intermediate ITN 7
• High Intermediate ITN 6
• Advanced (2) ITN 5
• Advanced (1) ITN 4
• CLICK HERE to find your level

PLAYING AT THE WRONG LEVEL

• Jensen’s Tennis reserves the right for staff members & contract coaches to advise players of their appropriate level/standard/ITN which overrides a player’s self-assessment.
• On occasions players can accidentally grade themselves incorrectly – usually too high – and a coach or staff member will advise a player as to which level class or social tennis group is appropriate for their current level.
• If a staff member advises a player that their level is not appropriate for a particular Class/Social Group etc we ask players not to take offence and dispute the assessment.
• Jensen’s Tennis expects Members/Players to follow and respect the advice of the coach/staff in an appropriate way.
• Once players have been advised not to participate at a certain level, they cannot book into that class or group until such a time as they reach that level through coaching and regular practice – the staff will advise when a player is ready to move to the next level.
• Players who continue to re-book into levels where they have been advised otherwise will be refused entry to that level.
• Players may request a grading session with a coach or suitable staff member to verify their ITN level if they feel it is too low.

CONFLICT RESOLUTION

• Players please be advised that you may contact Patrick Jensen if you feel that you have been unfairly treated.
• For confidentiality please email Patrick Jensen fairplay@citycommunitytennis.com.au
• CLICK HERE to view Player Policy