FAQs

Where is the Head Office & Pro Shop?

Is there Parking?

No. Street parking is available on Devonshire and Chalmers St, Surry Hills or George and Pitt Streets, Redfern.

Do I need to become a Member?

No. The tennis facilities are open to the public, becoming a Member provides further discounts on court hire, tuition, social tennis & competitions.

What if I don’t have a Credit Card?

EFTPOS & Cash transactions can be made at our Head Office.
For convenience the INTRAC Tennis Management System allows credits to be created under a player profile, so players can book online without the use of a credit card – top up when you need to!

Is making an online booking safe?

Yes. Credit Card details are not stored on our system. The INTRAC system uses 128bit secure sockets layer technology.
CLICK HERE for more information

I’ve paid for a booking and it’s started to rain?

If the courts become unplayable due to wet weather your booking is cancelled and a player credit is generated for the amount of the booking. This could be for court hire, group classes, social tennis etc.

How do I access my credit?

When a player to makes another booking Credits will appear in the Checkout Page.

I don’t own a Racquet?

Tennis racquets are available to purchase or hire from the Pro-Shop at Prince Alfred Park, Surry Hills.

I don’t have tennis balls?

Tennis balls are available to purchase or hire from the Pro-Shop at Prince Alfred Park, Surry Hills.

I don’t have tennis shoes?

Why do I need to wear proper tennis shoes?

All modern ‘Hard Court Tennis Shoes’ are designed to be non-marking regardless of the colour of the sole and provide the necessary support and comfort you need.
Over the past 20 years we have seen a gradual movement away from purpose specific shoes to all purpose shoes aka ‘cross trainers/runners’. Now cross trainers and runners may seem the most logical choice for everyday recreational use (taking a stroll, jogging or going to the gym) but on a tennis court they lack the necessary lateral support (quick successions of stopping & starting, moving side to side forwards and backwards) that is placed on the body during general play . One other aspect of cross trainers/runners is their soles are mostly contain black carbon which is the cause of unsightly scuffs marks over the tennis courts.
The management at Jensen’s kindly ask all players to respect the shoe policy that is in place at Prince Alfred Park – Only non marking soles permitted on courts to ensure the courts remain relatively free from unsightly scuff marks.
Shoes can be hired or purchased from the Pro-Shop.
The Management and Staff Thank You for your cooperation.

I can’t access the court using my PIN

Check that you are entering the PIN at the correct time. The PIN does not activate until 10 minutes before a booking commences.
Call the office on 9698-9451

The lights have gone out during my booking period?

The lights will deactivate if a PIN has not been entered into the keypad. This may happen if the gate has been left open or another player has opened the gate for you.
To reactivate the lights re-enter your PIN in the keypad. The system takes into account a 10 minute cool down period for the lights before they come on again. Expect a 10-15 minute wait.